Question 1

What is Lexyno?

Accepted Answer

Lexyno is an AI platform that turns medical records into attorney-ready personal injury demand letters. It automates the mechanical work — record review, treatment chronology, damages itemization — so a draft that used to take 15–20 hours comes together in a fraction of the time, with every fact traceable back to the source records.

Question 2

Who is Lexyno for?

Accepted Answer

Lexyno is built for small US plaintiff personal injury firms — practices with one to five attorneys — and the paralegals who do the heavy lifting on demand letters. It's designed for the segment that enterprise legal-AI platforms price out: firms that need faster, accurate demands without an enterprise sales cycle or budget.

Question 3

How is Lexyno different from ChatGPT, Claude, or Gemini?

Accepted Answer

General chatbots are built for open-ended conversation, not for grounding a financial argument in a specific medical file — and they will confidently invent a figure or date, which is unacceptable in a demand letter. Lexyno is purpose-built for one job: it extracts and structures the facts from your records first, drafts from that verified data, then validates the output against the source so figures are traceable, not guessed. (Pasting client medical records into a public chatbot is also a HIPAA problem — one Lexyno is designed to avoid.)

Question 4

What can Lexyno actually do?

Accepted Answer

Lexyno converts uploaded medical records into a structured medical chronology, a complete demand letter draft with itemized damages and a liability narrative, and POV reports that frame the case from both the attorney's and the insurer's perspective for negotiation. Its Fact-Lock™ architecture ties every fact back to its source document, and Firm Voice Mirroring can tailor output to your firm's style. Throughout, your attorney and paralegal stay in control of verification and strategy.

Question 5

Which jurisdictions and case types does Lexyno cover?

Accepted Answer

Lexyno is built specifically for US plaintiff personal injury practice and outputs in English. It handles common PI matters such as motor vehicle accidents and premises liability. It is intentionally focused on the US PI market rather than spread across other legal systems, because demand letter practice is specific to how US injury claims are negotiated.

Question 6

How does Lexyno keep my data secure and confidential?

Accepted Answer

Lexyno runs on encrypted infrastructure with row-level access controls, so each firm's data stays isolated. Because demand letters are built from protected health information, Lexyno treats HIPAA as a core requirement: during the current beta, data is de-identified before it reaches the underlying AI systems as an interim safeguard while Business Associate Agreements (BAAs) with infrastructure vendors are finalized. We're transparent about where that process stands rather than claiming compliance is simply "done."

Question 7

Is my data used to train AI models?

Accepted Answer

No — Lexyno does not use your client data to train commercial AI models, and it routes through enterprise AI providers configured to keep your records out of model training. This is exactly the question every firm should ask any AI vendor, because some consumer tools do the opposite. During the beta, de-identification adds a further layer of protection.

Question 8

Is Lexyno really free?

Accepted Answer

Lexyno offers a free Evaluation tier so you can see a demand letter generated from real case material before paying anything. Beyond that, pricing is transparent and published — paid plans start at $499/month — with no enterprise sales cycle required just to learn what it costs.

Question 9

Will Lexyno replace my paralegals?

Accepted Answer

No — and it isn't meant to. Lexyno compresses the mechanical half of demand letter prep (record review, chronology, first-draft assembly) so your paralegal spends less time on repetitive work and more on verification, client communication, and the cases that actually move the firm forward. The benchmark is outperforming the manual draft, not replacing the judgment behind it. Lexyno is a platform, not a law firm, and it does not provide legal advice.

Question 10

How do I get started?

Accepted Answer

Getting started takes one upload, not a sales call. Request Evaluation Access on the website, upload a real set of medical records from a case, and Lexyno generates a demand letter draft so you can judge the output on your own material before paying anything. Pricing is published, so there's no demo-and-quote cycle to sit through — if it works for your case, you move to a paid plan and keep going. Your paralegal stays in control of verifying and finalizing every draft from day one.

Question 11

What if the quality isn't perfect?

Accepted Answer

If our Quality Gate fails, the system stops to save your credits. You can try "Selective Re-Parse" (High-Fidelity Mode) for blurry scans, or request a manual review from your dashboard.

Question 12

How do I inject my legal strategy?

Accepted Answer

Use the "Strategy Input" step before generation. You can check options like Eggshell Plaintiff or Pre-Existing Condition to instruct the AI to reshape the narrative focus.

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